Privacy Policy

Last updated: 19 March 2026

This Privacy Policy explains how Sports Medicine North East collects and uses personal information through this website.

Who we are

Sports Medicine North East is responsible for personal information collected through this website.

Address: Spire Washington Hospital, Picktree Lane, Washington, Tyne and Wear, NE38 9JZ

Telephone: 0191 418 8636

Contact: Please use our contact page if you have any questions about this Privacy Policy or how your personal information is handled.

The information we collect

We may collect and use the following information when you use this website:

Information you provide directly: for example your name, email address and the details you include when you submit an enquiry through the website contact form.

Technical and usage information: for example your IP address, browser type, device information, page requests, security checks and other basic website log data.

Sensitive information: if you choose to include medical or injury-related information in an enquiry, we will only use that information to the extent reasonably necessary to deal with your enquiry or help arrange appropriate care. Please do not send more sensitive personal information than is necessary through a general website form.

How we use your information

We use personal information collected through this website to:

Respond to enquiries and appointment requests.

Manage follow-up communication connected with your enquiry.

Protect the website and contact form from spam, misuse and malicious activity.

Operate, maintain and improve the website.

Comply with legal, regulatory or professional obligations where required.

Lawful bases for processing

We generally process personal information submitted through this website because it is in our legitimate interests to operate the website, respond to enquiries and administer bookings effectively.

Where you voluntarily provide health-related information, we will only process that information where this is permitted by applicable data protection law and is necessary to respond to your enquiry or support healthcare-related administration.

We may also process personal information where this is necessary to comply with a legal obligation.

Who we share information with

We do not sell personal information collected through this website.

We may share relevant information with trusted service providers where needed to operate the website and deal with enquiries, including providers that support website hosting, delivery, performance, security and contact form email delivery.

Professional advisers, regulators, law enforcement or other third parties where disclosure is necessary to comply with law, protect rights or deal with legal claims.

International processing

Some website traffic, security checks or service-provider processing may involve international data transfers. Where personal information is transferred outside the UK, we expect appropriate safeguards to be used in line with applicable data protection law.

How long we keep information

We keep website enquiry information only for as long as reasonably necessary to deal with the enquiry, any related follow-up, and any legal, regulatory or record-keeping obligations. We will then delete, anonymise or securely archive it as appropriate.

Your rights

Depending on the circumstances, you may have rights to request access to your personal information, ask for inaccurate information to be corrected, request erasure, object to or restrict certain processing, and ask for a copy of information you have provided to us.

To exercise any of these rights, please contact us via our contact page or by calling 0191 418 8636.

Cookies and similar technologies

This website uses limited cookies or similar technologies for essential website operation and security. Please also read our Cookies Policy for more information.

Complaints

If you are unhappy with how your personal information has been handled, please contact us first so we can try to resolve the issue. You also have the right to complain to the Information Commissioner’s Office at ico.org.uk/make-a-complaint.

Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to the website, legal requirements or the way we operate. The latest version will always be published on this page.